You’ve already taken an important first step by trying to use your Spring Health benefits. If the process has started to feel frustrating, you’re not alone. At times, the platform may not list the clinician you want to work with as even an option or may indicate that a clinician isn’t accepting clients, has no availability, or isn’t offering in-person sessions—even when that doesn’t fully reflect their current schedule. This is often because some clinicians choose to manage their scheduling and referrals directly rather than through the Spring Health scheduling system. This allows them to review referrals personally and provide the most up-to-date availability.

So, before giving up, we encourage you to reach out to us directly.

The most effective way to connect with a clinician you’re interested in is to contact them by text or email to ask about availability and start the scheduling process through the clinician. For your provider, managing multiple scheduling systems can be challenging, and connecting directly with your preferred clinician often leads to quicker, more accurate information. It also allows you to determine fit before using one of your sessions.

Once you’ve connected, the clinician can guide you through the steps to have your care assigned to them through the Spring Health Care Team.

If you’d like support getting started, you can:

• Email our main office: info@secondwindcounseling.com

• Text 530-966-8144 

• Or reach out directly to the clinician you’d like to work with (contact information is below)

• You can also complete the form below if you have Spring Health EAP benefits and are a responder or the spouse/partner of a responder.

• Can't get in with one of our therapists? Email us, and we will help get you connected with someone else or check out the link below to download a list of First Responder Clinicians in California that all take Spring Health EAP.
  
  Please note: At this time, our practice is not able to support minors using Spring Health EAP benefits.